Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name and business name
• Phone number and email address
• Jobsite or service location
• Vehicle license plate and driver's license information (required for rental agreements)
• Company auto insurance information
• Any information submitted through contact forms, quote requests, or scheduling forms

We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, and usage data through cookies or tracking technologies.

How We Use Your Information

We use the information we collect to:

SMS & A2P Messaging Compliance

By providing your phone number and opting in, you consent to receive text messages (SMS/MMS) from Freez Bros Rentals LLC. These messages may include service updates, appointment reminders, rental coordination, and promotional communications.

Email Communications

If you provide your email address, you may receive service-related or promotional emails from us. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in any of our emails.

Transactional emails related to your active rental — such as confirmation, scheduling, or return notices — may still be sent even after unsubscribing from marketing communications.

Sharing of Information

We do not sell or trade your personal information. We may share your information only with:

• Service providers and software platforms — such as CRM and messaging platforms — that help us operate our business
• Legal or regulatory authorities — if required by applicable law, court order, or governmental authority
• Partners directly involved in fulfilling your service request (e.g., delivery coordination)

All third parties are required to maintain the confidentiality and security of your information and may not use it for any purpose other than those specified.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us immediately using the information below.

Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to enhance website functionality, analyze traffic, and improve user experience. These technologies help us understand how visitors interact with our website so we can make it better.

You may control cookie preferences through your browser settings. Disabling cookies may affect certain website features. For full details, see our Cookie Policy.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond to verified requests within a reasonable timeframe.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. Continued use of our website or services following any update constitutes your acceptance of the revised policy.